Rental Rules

Terms

1. Vehicie Condition

Vehicle must be returned in the same condition (normal wear and tear excepted) as when rented. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle. In case that the renter is not satisfied with the car, he must inform immediately the station to arrange to change it. Loss or damage to the interior of the vehicle and damages by weather conditions due to customer's negligence are not covered by the insurance. The renter becomes liable for all costs incurred.

2. Penalty for Smoking or Extra Cleaning

Smoking is strictly prohibited inside the vehicle. In case of smoking in the vehicle or in case the vehicle requires excessive cleaning either because of dirt or animal hairs, the Renter will be changed a full cleaning of the car from 50.00-150.00 EUR.

3. Fuel Policy

Same to same: The car shall return with the same amount of fuel as rented at the pickup time, otherwise a refueling charge will be applied based on the public rates+20.00 EUR refueling charge, no refund will be effected for vehicles returned with more fuel.

4. Collision Damage Walver (CDW)

Renter's liability (excess) for damages to the rented vehicle varies from 700.00 to 2000.00 EUR, depending on the car category. In addition to the excess amount, an Administration fee of 72.00 EUR will be charged. In case of total vehicle loss, the renter's liability depends on the car group; more information can be found on the rental agreement. CDW does not cover wheels, tyres, the underneath of the car and damages of interior accessories. The Renter will be responsible for full amount of repair cost/full vehicle value in case of vehicle total loss if the damage has been caused by an act of negligence, caused under influence of alcohol or other narcotic substances or insurance company classifies accident as a non- Insurance case/serious traffic rules violation. The Renter is liable to pay full amount of the repair costs of the rented vehicle in case an accident or substantial damage has not been duly reported to the police and Croco Rentals, plus 50.00 EUR per day for each day the car is restrained for repairs.

5. Super Collision and Damage Walver (SCDW)

By accepting and paying an additional fee from 15.00 to 20.00 EUR per day, depending on the car category, the Renter's liability for damages is the Administration fee 72.00 EUR. CDW does not cover wheels, tyres, the underneath of the car, damages of interior accessories nor does it provide cover in case of negligence, for damages caused under influence of alcohol or other narcotic substances. Neither does it waive any liability in case of theft of the vehicle. No insurance covers damages caused as a result of infringement of Road Code Circulation or breach of the Rental Agreement's Terms and Conditions. The Accident Statement/Report should always be supplemented so that the insurances' covers will be in effect.

6. Roadside Assistance

Breakdown cover is included in our rates. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the rental. Dependent on the circumstances, we reserve the right not to provide a replacement vehicle.

7. Opening Hours & Out of Hours Service

Most offices are open from 08:00 to 22:00. Rental stations may be closed for pickups and returns on public holidays. Please check at time of booking with the local office or by visiting our web page. Out of Hours reservations will incur a cost of 15.00 EUR VAT included.

8. Late Returns

A vehicle is rented for a contracted period as detailed on the rental agreement. There is a grace period of 59 minutes at the end of a rental after which an extra day rental will automatically be charged. After this grace period Croco Rentals will classify the booking as a late return and additional charges will apply. The prevailing daily rate will apply and will include any billable optional extras such as baby seats, additional drivers or damage waivers.

9. Rental Extensions

Please note that it may not always be possible for the rental station to extend the rental. Where the station agrees to the extension, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate. If renter wants to prolong the rental period of vehicle, he has to notify to the local office in writing at least 24 hours before the end of the period to receive the respective written approval. If he fails to do so he will have both civil and penal liability for illegal use and possession of vehicle.

10. Accident/Immobilization

In case of an accident or other incident, renter or additional driver should immediately inform Croco Rentals. If there is a third party, renter must also call the police. Renter must bring the Police report to the local office if there is a damage or a missing/stolen car part. The police report should be completed and sent to local office up to 24 hours after the accident/incident. Croco Rentals will replace the damaged car with a similar one depending on availability and the distance from the closest station. If the accident occurred due to customer's fault/negligence, the local office will charge immobilization charge and car replacement fee, loss of use, administration fee or/and towing and transfer of the vehicle. The above charges may exceed the corresponding CDW excess amount and are not refundable.

11. Immobilization Fee

Cost of immobilization of a vehicle. Immobilization charges will occur if a car replacement or car inspection was made due to customer's negligence and not due to break down of the rented car.

12. Technical Fault

In case a vehicle suffers from a technical fault or damage, which is due to misuse, negligence or other caused by the renter, the renter is liable for the direct and potential indirect repair costs in full. If the car is under warranty, the car renter is only liable for the related costs, which are not covered and compensated to Croco Rentals by the warranty.

13. Fines, Penalties and Administration Charges

It is the responsibility of each renter to cover the cost of any parking fines and traffic violations including but not limited to unpaid tolls and Congestion Charges. When fines or traffic violations occur and a Croco Rentals office is involved in administering the violation, an administration fee will be charged. Administration fee: 20.00 EUR, VAT included (non walverable fee).

14. Penalties

(1) The Renter is fully responsible for all traffic and parking fines obtained during the rental and any other breach of law and its consequences.

(2) If the fines described in paragraph (1) above are paid by Croco Rentals, the Renter will be charged the full amount of the penalty, plus a handling fee 20.00EUR

(3) In case of lost car documents Renter will be charged 150.00 EUR plus 50.00 EUR per day when the car cannot be used; maximum 500.00 EUR.

(4) In case of lost car keys Renter will be charged 250.00 EUR plus 50.00 EUR per day when the car cannot be used; maximum 500.00 EUR.

(5) cleaning fee penalty 50-150€

(6) offroad 100.00 EUR

15. Motorbike Rental Terms

ATTENTION: The insurance protection does NOT apply in the following cases: driving under the influence of alcohol or drugs. driving on non-asphalt roads. Quad bikes are called All-Terrain Vehicle (ATV) but driving off road requires special skills and knowledge of the terrain. There might be big holes or other hazards that are invisible therefore Croco Rentals does not permit off road driving for any vehicle and our insurance will not cover damages while off-road. damages caused to the lower part (underneath) the motor-cycle, or to the tires and rims. driving a vehicle by non-authorized driver who is not listed in the rental contract. non reported damages to our station and not submitted the accident declaration, as required by the Greek law. Loss/damage of keys will be fully charged to the renter up to its commercial value as well as the transportation cost

16. Traffic violations

All fines and administrative penalties are payable only by a renter